As a business leveraging AWS services, you understand the critical importance of reliable support for the smooth operation of your cloud infrastructure. While AWS Enterprise Support offers comprehensive assistance, it comes with a significant price tag. An attractive alternative that provides similar benefits at a much more favorable cost is AWS Partner-Led Support (PLS).
In this article, we'll explore the advantages of AWS Partner-Led Support and how it can help you optimize and manage your cloud infrastructure. We'll examine how PLS works, what services it includes, and why it might be a sensible option for many businesses. Let's discover together how AWS Partner-Led Support can help you unlock the full potential of your AWS environment while effectively managing your costs.
What Exactly is PLS?
AWS offers various support tiers, including the high-end Enterprise Support program. This includes extensive services such as proactive planning, consulting, and 24/7 access to experts, but it comes at a considerable cost. AWS Partner-Led Support presents a cost-effective alternative. Qualified AWS partners like PCG can offer comparable services at significantly more favorable terms. We act as your primary point of contact and can leverage AWS resources and tools when needed.
Key Elements of AWS Partner-Led Support
24/7 Expert Support
PLS offers round-the-clock access to Cloud Support Engineers through various channels including phone, chat, and web.
Dedicated Technical Account Manager (TAM)
Through PLS, you receive a dedicated TAM via our service, who acts as your primary point of contact. The TAM provides proactive advice, helps optimize AWS usage, and assists with long-term planning.
Proactive Planning and Reviews
Regular service desk reviews and the creation of emergency plans are part of the service scope. This helps to identify and address potential issues early on.
Security Reviews
Security reviews provide a comprehensive overview of your AWS environment's security. This helps identify and address security vulnerabilities.
Access to AWS Resources
As a PLS partner, we have access to AWS diagnostic tools and can collaborate directly with AWS experts when needed to solve complex problems.
Training and Best Practices
As a customer, you benefit from curated training plans on common AWS issues and gain insights into the latest best practices.
Third-Party Software Support
PLS also offers assistance with interoperability issues between AWS and common third-party operating systems, platforms, and applications.
Benefits of AWS Partner-Led Support
Cost Efficiency
PLS allows companies to benefit from high-quality support without bearing the full costs of AWS Enterprise Support.
Flexible Pricing Model
As an AWS partner, we can offer tailored pricing models that are customized to your specific needs and the scope of your AWS usage.
Combination of AWS Expertise and Partner Knowledge
You benefit from both deep AWS expertise and our specific industry knowledge and experience.
Fulfillment of AWS Program Requirements
For companies participating in certain AWS programs, such as the Enterprise Discount Program (EDP), PLS can be a cost-effective way to meet the required support requirements.
Support for Cloud Optimization
We offer additional services such as workload modernization, cost optimization, or assistance with the introduction of new AWS services.
Conclusion and Next Steps
PCG, as a provider of AWS Partner-Led Support, offers an attractive opportunity to receive high-quality support for your AWS infrastructure without straining your budget. The combination of AWS expertise and our specific know-how enables comprehensive support tailored to your individual needs.
Want to know how much you can save? Take advantage of the opportunity now to calculate your potential savings. We offer free consultation sessions where we analyze your current AWS usage and create a customized support offer for you.
Contact us today and be surprised at how much you can save by switching to Partner-Led Support. Optimize your AWS support and your budget – it's worth it!
By taking this step, you can not only optimize your support costs but also benefit from our enhanced AWS support tailored to your needs. Act now and take your cloud infrastructure to the next level – cost-efficient and powerful!
