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Setting Up & Managing Google Voice in the Admin Console

Google Voice is Google's cloud telephony solution and has also been available for companies and educational institutions in Germany since the beginning of the year. As the service is an extension to Google Workspace, Google Voice is set up and managed centrally online in the Google Admin Console. In our 3-part video series, we show you setting options for number assignment and porting, as well as the setup of call groups and a smart switchboard (autoassistant).

1. Initial Setup and Management Options in Google Voice

In our first video tutorial, we will give you an overview of the configuration options offered by the Google Voice Admin Console. Among other things, you will learn more about how to set up Google Voice initially, how to assign phone numbers and how to port them (information about porting can also be found hereExternal Link).

Einrichtung und Verwaltung von Google Voice | Einblicke in die Google Voice Admin-Konsole | TutorialExternal Link (German, 6 mins)

2. Setting up call groups (ring groups)

In our second video tutorial, you'll learn more about how to create and manage a ring group. This feature is useful for your sales or support team, for example, if you want users in your organization to be able to answer calls using the same Google Voice number.

Eine Anrufgruppe (Ring Group) in Google Voice anlegen | TutorialExternal Link (German, 6 mins)

3. Setting up an auto attendant

The function of the car assistant is equivalent to that of a smart telephone switchboard. Callers are forwarded directly to the appropriate team by pressing a defined key.

Die Autoassistenten-Funktion in Google Voice | Automatische Telefonzentrale einrichten | TutorialExternal Link (German, 8 mins)

Need more help setting up or managing Google Voice?

As an experienced Google Cloud Partner specializing in Work Transformation, we are happy to support you in all aspects of your digital workplace. Our services range from consulting, technical implementation and change management to training and support. Simply contact us!

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