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Cloud Support Technician

Introduction

We are growing and expanding the team in Bulgaria and Greece. If you have knowledge of computer operating systems and want to work in dynamic environment this just might be the right job for you!

Primary Responsibilities
  • Support our clients via both phone and email by solving their technical issues connected to their AWS/Azure environment (Second Line Support)  
  • Troubleshooting, diagnosing, and resolving incidents related to the client’s AWS/Azure environment  
  • Understand and follow the processes and procedures defined by PCG  
  • Take part in regular on-call rotation to provide 24/7 support to critical incidents and ensure SLAs are met  
  • Proactive support for monitored cloud environments  
  • Comprehensively communicate problems and solutions for issues to clients  
  • Effectively prioritize tasks in a dynamic environment  
  • Compose SLA reports  
  • Review assigned service requests daily, following up and updating the clients  
  • Conduct research into issues and problems  
  • Assist in creating and documenting knowledge-based articles  
Qualifications
  • Bachelor’s degree in Computer science or related fields  
  • IT and tech background  
  • 2+ years of experience working in the IT/support department 
  • Proficient in English (written and spoken)  
  • Understanding technologies  
  • Strong organisational skills with the ability to perform and prioritise multiple tasks  
  • Proficient in various operating systems (Windows, Mac OS, Linux)  
  • Capability to document technical specifications in a technical manner  
  • Technical problem solver who shows initiative and acts independently to resolve problems  
  • Strong customer service orientation  
  • Strong documentation skills  
  • A structured and proactive way of working  
Desired Skills
  • Knowledge of platforms like Jira, Confluence, and other DevOps Tools would be a bonus  
  • Proficient in managing Server and Cloud  
  • Proficient in Command-Line Interface (CLI)  
  • Open to learning and getting certified about AWS and MS Azure  
  • Understanding of code versioning tools, such as GIT  
  • Experience in troubleshooting  
  • Understanding of agile software development principles and methodologies  
About PCG

Public Cloud Group (PCG) supports companies in their digital transformation through the use of public cloud solutions.

With a product portfolio designed to accompany organisations of all sizes in their cloud journey and competence that is a synonym for highly qualified staff that clients and partners like to work with, PCG is positioned as a reliable and trustworthy partner for the hyperscalers, relevant and with repeatedly validated competence and credibility.

We have the highest partnership status with the three relevant hyperscalers: Amazon Web Services (AWS), Google, and Microsoft. As experienced providers, we advise our customers independently with cloud implementation, application development, and managed services.

Don’t have all the qualifications?

Don’t worry, we can help you get there. We still encourage you to apply!

Apply now

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