Citytrans Revolutionizes Logistics Processes with AppSheet

Citytrans is a leading B2B logistics company and courier service in Switzerland, operating quickly, reliably, and with local knowledge for over 30 years. With over 200 employees and six locations in Switzerland, Citytrans offers specialized services, particularly in the area of MedLogistics (transport of blood bags, biopsies, medication, and samples), but also express deliveries, standing order services, and the transport of bulky goods. The focus is on individual, flexible, and reliable solutions for corporate customers. Victoria Ašanin, as IT & Business Process Manager, is the driving force behind the company’s comprehensive digitization.

Despite processes being documented in the Quality Management System (QMS), Citytrans’ operational workflows were very manual, decentralized, and error-prone. Documents were printed, signed on paper, and important information was managed in countless Excel lists and Word files. Especially the complex requirements for quality & compliance, as well as the necessity to quickly adapt to the changing needs of the four managing directors, demanded a flexible IT solution.

The primary goal was the comprehensive digitization and automation of processes to:

• Ensure central, consistent master data entry and reduce errors.
• Eliminate repetitive manual work (e.g., distributing master data to various systems).
• Improve adaptability and version control, which is essential for audits and ISO requirements.
• Increase efficiency and data security.

As a company already using Google Workspace, Citytrans chose the low-code platform AppSheet to develop customized business applications. This made it possible to quickly convert the logic of well-known processes into functioning digital solutions that directly utilize the existing data.

In close cooperation with PCG, almost 20 apps were developed and rolled out in just one year, including:

• Automated Onboarding: The entire process, including master data entry and the distribution of data to various systems, is managed by apps—from the application to a digital personnel sheet (on a tablet) and a Google Account.
• Irregularity Recording: Every deviation is recorded, processed, trained, and automatically taken into account in the employee bonus system.
• IT Support: An internal ticketing system for the efficient handling of support requests.
• Quality App: An app for audit creation that supports compliance with strict quality requirements.

Other Apps: Solutions for duty rosters, key management, and an inventory app.

Next Steps: Vehicle management and service planning are the next major topics to be digitized with AppSheet. Furthermore, internal communication is currently being switched from WhatsApp to the data-protection-compliant Google Chat with automated Chat spaces, which will further professionalize workflows.

The collaboration with the Public Cloud Group was a decisive success factor. Victoria Ašanin, who is familiar with the internal processes inside and out, benefits from the PCG team’s “extended process thinking.”

“The personal exchange with PCG enables us to develop tailor-made solutions and implement them quickly with AppSheet. This is a huge added value for us.

PCG acted as a sparring partner and co-developer, implementing complex linkages and automations, while Victoria Ašanin made smaller adjustments independently. This shared, iterative approach led to fast and precisely tailored solutions.

The introduction of AppSheet fundamentally changed the way Citytrans works and made the IT department an important service provider for the entire company.

• Extreme Development Speed: An app for audit creation (Quality App) was developed within just one hour in collaboration with PCG—demonstrating AppSheet’s enormous agility.
• Automation of Routine Tasks: Repetitive manual work (e.g., master data entry) has been largely eliminated (or minimized), leading to fewer errors and improved data quality.
• Highest Flexibility: AppSheet allows for quick responses to changing management requirements, as it is not a rigid program and the apps can be adjusted at any time without lengthy development processes.
• Central Data Basis: The close integration with Google Workspace and the one-time entry of employee data create a consistent and secure data basis.

The automation leads to a noticeable acceleration of processes, higher data consistency, and increased efficiency across the entire operation.