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Managed Cloud Operations

PCG specializes in Managed Services for Cloud Platform AWS, Azure, M365, Google Workspace and Google Cloud with certified experts ensuring optimal AI powered cloud services.
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MCO Services at PCG

What are Managed Services for your Cloud

“Managed Cloud Operations” is a widely used term in the IT industry. A Managed Service Provider (MSP) for your public cloud environment—hosted on one of the leading hyperscalers such as Amazon Web Services, Microsoft Azure, or Google Cloud—is characterized by a high degree of automation.

Thanks to the advanced technological operations in the cloud, many tasks can be automated, including AI based monitoring and incident reporting. Troubleshooting & minor issues are resolved automatically by the system, preventing downtime and ensuring seamless AI enhanced operations.

 

 

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Benefits of Managed Cloud Operations

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Automation & Prevention

Managed Cloud Operations create a proactive, scalable operating framework: monitoring, SLO-based incident management, and automated workflows increase service reliability—with AI increasingly supporting anomaly detection and predictive scaling.
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Efficiency & cost control

MCO ensures transparency, FinOps discipline, and continuous optimization during ongoing operations: Forecasting, rightsizing, and multi-cloud optimization are standard features—AI reinforces these effects with data-based recommendations.
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Knowledge management & internal IT support

MCO structures, documents, and operationalizes operational processes—teams benefit from clear runbooks and increased relief. AI provides support here, for example in ChatOps and automated RCA analyses, to further shorten decision-making cycles.

Making life easier with PCG’s Managed Cloud Operations

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Common challenges – and how we solve them

  • Lacking capacity?

Our experts complement your team exactly where expertise or time is missing. Additional AI features will reduce the workload to your needs.

  • Need 24/7 operations?

We handle around-the-clock operations with SLAs tailored to your needs.

  • Planning a cloud migration?

We support you strategically from planning to operation.

Managed Cloud Operations with PCG means

AI Automation & Efficiency

Our Managed Cloud Operations automatically handle routine tasks like monitoring, backup, patching, and security – reliably and continuously in the background, so you can focus entirely on your core business.

Predictable costs

Thanks to monthly defined service packages, you get full transparency over your IT expenses – clear, easy to understand, and without unexpected additional costs.

Scalability

Whether you're expanding, launching new applications, or scaling down resources – our services grow flexibly with your business and adapt seamlessly to your needs.

Security & Compliance

With ISO 27001-certified processes and in-depth knowledge of the Shared Responsibility Model with providers such as AWS, Google Cloud, and Microsoft Azure, we ensure a consistently high level of security and regulatory compliance.
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The PCG Managed Cloud Operations Portfolio

At PCG, Managed Cloud Operations (MCO) means complete operational takeover of customers’ cloud infrastructures across Azure, AWS, and GCP. Unlike general support, MCO provides comprehensive management including monitoring, patching, backup, security, and incident resolution through mandatory Service Management and Infrastructure Operations components.

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Managed Cloud Operations for Google Cloud

Comprehensive management for your entire Google Cloud ecosystem to reduce the workload on your IT department.

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Managed Cloud Operations for Azure

Cloud operations, whether on-premises infrastructure or modern workplace – with our AI powered Managed Cloud Operations for Microsoft Azure and Microsoft 365 we take responsibility for your cloud environment.

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Managed Cloud Operations for AWS

AWS Managed Services offers 24/7 support and cost control. Managed Cloud Operations also continuously optimizes through AI and automation for proactive cloud optimization.

This is how PCG implemented it for clients

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Annemarie Börlind: A New Shopping Experience in the AWS Cloud

With the migration to the AWS Cloud and technical support from PCG, Annemarie Börlind benefits from a faster, more stable online shop.
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Harnessing the Cloud: Scalable Growth for MaintMaster

A detailed case study showing how MaintMaster improved reliability, scalability, and cost control on Azure through managed services, automation, and continuous optimisation.
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Microsoft Cloud Governance – Managing Rules, Policies, and Risks

Establish structured governance for your Microsoft Cloud. Learn how to build a cross-functional governance team, translate risks into actionable policies, and use Azure Policy and automation for continuous compliance monitoring.
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Microsoft Cloud Operations: Successful Management After Migration

Successfully manage your Microsoft Cloud post-migration. Learn how to establish clear responsibilities, use proactive monitoring, embrace Infrastructure as Code (IaC), and implement FinOps for sustainable cost control and operational excellence.
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Strategic Atlassian Managed Hosting Partnership

Prepend teamed up with PCG to offer expert consulting on top of PCG’s secure, high-performance Atlassian Managed Hosting.
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Optimizing AWS Cloud Storage for Performance and Cost

A detailed guide on optimizing AWS cloud storage, with data profiles, storage tiers, lifecycle management, compression, deduplication, monitoring, and security.
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PCG Managed Services with a focus on enablement and modernisation

By collaborating with PCG's Managed Services, MBIC was able to implement the transition from classic on-premise operation to 100% cloud with minimal noise.
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More innovative strength thanks to managed cloud operations with PCG

With PCG's help, Bergfreunde.de successfully migrated its webshop from on-premise to Google Cloud. This shift allows them to focus on service development, benefiting from increased reliability, flexibility, and a 15% cost reduction due to PCG's infrastructure management.
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How BCA benefits from managed services

At BCA AG, a cloud strategy is to be increasingly implemented, with PCG X AWS supporting.
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Migration and Operation of an Online Store on GKE

How PCG helped Bergfreunde build a modern microservices-based architecture in GKE.
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What are the 6 pillars of the AWS Well-Architected Framework?

Want a strong and stable cloud? Learn about the 6 pillars of the AWS Well-Architected framework, a blueprint for sound structure in cloud operations.
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AWS Managed Services for Software Optimization

Ensure the operation of your own software products at the customer's site? Through managed services like those offered by Lobster Data GmbH.
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Your Contact Person:

Adisa Milak
Head of Managed Cloud Operations

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